Digital Transformation at IIA: A Solid Foundation Built from Internal Optimization (Starting in 2023)

Since its establishment in 2023, the Digital Transformation (DX) Department at IIA Company has clearly identified its top priority in the initial phase of its digital transformation journey: optimizing internal operations. Recognizing that an efficient operational foundation is crucial to sustainable development, the DX Department is dedicating all its resources and efforts to restructuring and digitizing the company’s core internal processes.

The central goal of the DX Department in this phase is to modernize the way of working. Instead of time-consuming and error-prone manual tasks, IIA is digitizing critical documents and processes. This significantly reduces the volume of physical paperwork circulating within the company, not only contributing to environmental protection but also cutting costs associated with printing, storage, and searching time.

Digital transformation

Furthermore, one of the core and strategic benefits brought by these efforts is the ability to easily collect data for improvement and analysis. As processes are digitized, data is automatically and accurately recorded. This data is then compiled and analyzed to provide a deep, comprehensive insight into the operational efficiency of each department and every process. Thanks to these evidence-based insights, the Board of Directors can make more informed decisions regarding resource optimization, bottleneck identification, and continuously improve the overall performance of the enterprise.

Although the current phase focuses on internal optimization, IIA is also fully aware of the importance of enhancing customer experience in the future. This will be the next strategic goal that the DX Department aims for after building a robust and efficient internal operational platform. Technological applications will be leveraged to gain deeper customer insights, personalize interactions, and deliver superior products and services.

Under the direction of the DX Department, IIA steadily develops the digital capabilities across the entire organization. IIA’s commitment to digital transformation is a long-term journey, beginning with solid steps within the organization, ultimately aimed at offering the customers the highest value.